Shipping policy

Last updated: 21 November 2025

At Original Source Collective, every order is roasted fresh and shipped with care from our roastery partners in the Dominican Republic and our U.S. fulfillment locations. Below you’ll find everything you need to know about how your coffee travels from the origin to your doorstep.

Order Processing

We currently ship within the United States and to Canada.

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed the next business day.

  • If your order includes freshly roasted coffee, slight processing delays may occur to ensure optimal freshness.

You will receive a confirmation email when your order is placed and a second email with tracking information once your shipment has been dispatched.

Shipping Rates

Shipping rates are based on order weight and destination. All available shipping options and exact charges are displayed at checkout before payment.

United States Shipping Rates

We currently offer the following Economy and Standard shipping tiers within the United States:

  • Standard (0–1 lb): starting at $6.90

  • Economy (0–2 lb): starting at $4.90

  • Economy (3–5 lb): starting at $11.00

  • Economy (5–70 lb): starting at $19.90

  • Free Economy Shipping on orders $85 and up

Shipping rates are determined by total package weight and carrier pricing at the time of purchase.

Expedited shipping options may be available at checkout for an additional fee.

Free shipping thresholds may be offered periodically through promotions.

Domestic Shipping (U.S.)

Most orders are delivered within:

  • 3–7 business days for Standard Shipping

  • 2–4 business days for Expedited Shipping (if selected)

Delivery times may vary depending on carrier capacity, weather, and seasonal fluctuations. 

Tracking information is provided once your order ships.

 

Tracking Your Order

Once your order ships, you will receive an email with tracking information.

If your tracking number shows no movement after several days, please contact us at:

hello@originalsourcecollective.com

We’re happy to help!

Shipping Delays

We are not responsible for delays caused by:

  • Customs processing

  • Carrier disruptions

  • Weather events

  • High-volume seasons

However, we will always assist in tracking your order or resolving delivery issues wherever possible.

Lost or Stolen Packages

If your package is marked as delivered but you cannot locate it:

  1. Check with neighbors or your building office.

  2. Verify the shipping address on your order.

  3. Contact the carrier directly.

If you still cannot locate your package after 72 hours, contact us at hello@originalsourcecollective.com and we will assist you in filing a claim or arranging a replacement when appropriate.

Incorrect Addresses

Please double-check your shipping details at checkout.

We cannot replace or refund orders shipped to incorrect addresses provided by the customer.

If you catch a mistake, contact us immediately; orders often begin processing within hours.

Damaged Shipments

If your order arrives damaged:

  • Email photos of the damage

  • Include your order number

  • Contact us within 7 days of delivery

We will replace or refund the affected items.

Subscriptions

Subscription orders follow the same shipping guidelines.

You may modify or pause your subscription at any time through your account.

Questions?

We’re here to help!

Please contact us at: hello@originalsourcecollective.com