Refund policy

At Original Source Collective, every bag of coffee is sourced at the origin, roasted in small batches, and delivered fresh. Because coffee is a perishable product, we are unable to accept returns once a bag has been opened.

However, your experience matters deeply to us. If something isn’t right, we will always do our best to make it right.

 

Freshness & Quality Guarantee

We stand behind the quality of every roast.

If your order arrives damaged, incorrect, or if you believe there is a quality issue, please contact us within 7 days of delivery at: hello@originalsourcecollective.com

Please include:

• Your order number
• A brief description of the issue 
• Photos (if the product arrived damaged)

We will replace, refund, or credit your order as deemed appropriate by our team.

Once approved, refunds are processed to your original payment method within 5–7 business days. Depending on your financial institution, it may take a little longer to appear on your statement.

Returns & Refunds

Because coffee is a perishable food product, all sales are final.

We do not accept returns or offer refunds due to personal preference, taste differences, or change of mind.

Refunds or replacements are issued only in the following circumstances:

• The product arrived damaged
• The incorrect item was received
• There is a verified quality defect

If you believe there is an issue with your order, you must contact us within 7 days of delivery at hello@originalsourcecollective.com and include your order number and supporting documentation (photos if applicable).

All refund or replacement determinations are made at the sole discretion of Original Source Collective.

Approved refunds will be issued to the original payment method within 5–7 business days. Processing times may vary depending on your financial institution.

 

Order Issues & Verified Claims

If there is an issue with your order, please contact us within 7 days of delivery at hello@originalsourcecollective.com. Include your order number and clear photos if applicable.

Refunds or replacements are issued only in the following verified circumstances:

Damaged or Broken Goods

If your order arrives damaged, we will review the claim and, if verified, issue a replacement or refund at no cost to you.

Incorrect Item Received

If you receive the wrong product, we will arrange a replacement or refund once the error is confirmed.

Lost or Missing Shipments

If your package appears lost in transit, we will work directly with the shipping carrier to investigate. Resolutions will be issued once the carrier confirms loss or delivery failure.

Verified Quality Defect

If you believe there is a quality defect with your coffee, please provide details within 7 days of delivery. All quality-related claims are reviewed and resolved at the sole discretion of Original Source Collective.

We do not offer refunds or replacements for taste preference, brewing method differences, or change of mind.

 

Subscription Orders

Subscription coffees cannot be returned, but if you need to skip, pause, or change your subscription at any time, you can do so through your account or by contacting us at hello@originalsourcecollective.com.

 

Cancellations

Orders may be canceled before they are roasted or shipped.

Because we roast fresh, many orders begin processing within hours; please reach out as soon as possible.

 

Food Bank Donations

If your order includes coffee intended for donation, these purchases are nonrefundable, as they are shipped directly through our community partners.

 

We’re Here to Help

We’re a small but devoted team, and our goal is always to ensure you feel taken care of. If you have any questions about your order or our policies, reach out anytime.

hello@originalsourcecollective.com